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Privacy Policy

Privacy Policy

Alena Express (“Company,” “we,” “us,” or “our”) operates the website alenaexpress.us (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our truck dispatching and related services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We may collect information in the following ways:

1.1 Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Address

  • Company name

  • DOT/MC number

  • Billing information (if applicable)

  • Any additional information you provide through forms or direct communication

1.2 Automatically Collected Information

When you visit the Site, certain information is automatically collected, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Date and time of visit

  • Referring websites

  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

  • Carriers, brokers, or partners

  • Payment processors

  • Public databases

  • Verification services

2. How We Use Your Information

We use the collected information to:

  • Provide and manage truck dispatching services

  • Communicate with you regarding inquiries, updates, offers, or support

  • Process payments and billing

  • Improve the functionality and user experience of the Site

  • Maintain security, prevent fraud, and meet legal obligations

  • Customize content and service recommendations

3. Sharing and Disclosure of Information

We may share your information with:

  • Dispatchers or brokers necessary to provide services

  • Third-party service providers (payment processors, hosting providers, CRM systems)

  • Legal authorities, if required by law

  • Business partners involved in fulfilling dispatch-related operations

  • Successors in case of merger, acquisition, or business transfer

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enhance the Site’s performance

  • Track usage patterns

  • Store user preferences

  • Improve security

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information.
However, no method of online transmission or storage is 100% secure. Use the Site at your own risk.

6. Data Retention

We retain your information only as long as necessary to:

  • Deliver services

  • Fulfill legal and accounting obligations

  • Resolve disputes

You may request deletion of your data at any time (see Section 8).

7. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect information from minors. If we learn that a minor’s information was collected, we will delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct or update your information

  • Request deletion of your data

  • Opt-out of marketing communications

  • Restrict or object to processing

To make a request, contact us at:

Email: [Insert Contact Email]
Phone: [Insert Phone Number]

9. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted here with a revised “Last Updated” date.
Continued use of the Site constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Alena Express
Website: alenaexpress.us
Email: admin@alenaexpress.us
Phone: (708) 575-8046