Refund Policy

At Alena Express, we strive to provide high-quality truck dispatching services. This Refund Policy outlines the conditions under which refunds may or may not be issued.

1. Service-Based Fees

Because our Services are labor-based and performed in real time, all dispatching fees are non-refundable once services have been rendered.

This includes:

Load booking
Rate negotiation
Paperwork submission
Administrative support
Consultation or communication performed on your behalf

2. Subscription or Weekly/Monthly Plans

For recurring or subscription-style payments:

Refunds are not issued for completed billing cycles.
Cancellation stops future charges but does not refund past payments.
You may cancel at any time by contacting us directly.

3. Incorrect or Duplicate Charges

If you believe you were charged incorrectly or charged more than once:

Contact us within 7 days of the billing date.
We will investigate and process a correction or refund if applicable.

4. Service Dissatisfaction

Refunds are not issued due to dissatisfaction with:

Load availability
Market conditions
Rate fluctuations
Number of loads booked
Broker or shipper behavior

These conditions are outside our control.

5. Prepaid Services

If you prepaid for services but did not use them:

You may request a partial refund for unused services, minus administrative fees, unless work has already begun.
Once load searching or dispatching begins, the service is considered “used.”

6. Chargebacks

Initiating a chargeback without attempting to resolve the issue with us:

May result in service termination
May involve evidence submission to the payment processor
May incur recovery or administrative fees

We encourage contacting us first to resolve any billing concerns.

7. Contact for Refund Requests

For refund inquiries, contact us at:

Alena Express
Website: alenaexpress.us
Email: admin@alenaexpress.us
Phone: (708) 575-8046